Looking to set up an ai automation to chat with people who send their first ever message to my account. Because currently it jumps into existing automations and interrupts them. Is there a way to do this?
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Can you set up an automation ONLY if someone sends their first ever message to you?
Best answer by rogerioaraujo
Hi
Yes, it’s possible to set up an AI automation only for new contacts who are sending their very first message. You can do this by using the subscription time as a condition.
Here’s how to set it up:
1. In your default reply flow, add a Conditions block;
2. Click on System Fields;
3. Select the field called Subscription Time;
4. Set the condition to "less than 1 hour", for example.
If this condition is true, it means the contact is new. In that case, you can route them to an AI block, where the automation will handle the conversation.
If the condition is false, it means the user has been in your contact list for longer — so you can follow a different path, like opening the chat directly in live mode.
Let me know if this helped!
+1Hi
Yes, it’s possible to set up an AI automation only for new contacts who are sending their very first message. You can do this by using the subscription time as a condition.
Here’s how to set it up:
1. In your default reply flow, add a Conditions block;
2. Click on System Fields;
3. Select the field called Subscription Time;
4. Set the condition to "less than 1 hour", for example.
If this condition is true, it means the contact is new. In that case, you can route them to an AI block, where the automation will handle the conversation.
If the condition is false, it means the user has been in your contact list for longer — so you can follow a different path, like opening the chat directly in live mode.
Let me know if this helped!
+1Another way to do this is by adding a TAG to all contacts who have previously interacted with you.
In your default reply flow, add a Conditions block to check if this TAG is already assigned to the user.
If the TAG is not present, it means the contact is new. In that case, add an Action block to apply the TAG (so you can recognize them as a returning contact in the future), and then route them to the AI block.
If the TAG is already present, it indicates that the contact has interacted with you before — so they should not be sent to the AI flow.
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