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Why is the Integration field not in our Extension tab? We do have the ProVersion. I want to integrate Google Docs. Thanks!

@MK_CapeTown You won’t be able to integrate Google Docs, but you should see the ‘Integrations’ option - it’s weird that it’s not showing for you!

Try clearing your cookies and logging in from another browser.

If it still doesn’t show, you’ll need to get in touch with support.


Many thanks for your response, ​@Gustavo Boregio. I tried as you suggested, but the Integration tab is still not there. I logged a ticket with Customer Service. 

 

 


@MK_CapeTown You won’t be able to integrate Google Docs, but you should see the ‘Integrations’ option - it’s weird that it’s not showing for you!

Try clearing your cookies and logging in from another browser.

If it still doesn’t show, you’ll need to get in touch with support.

Hey ​@Gustavo Boregio 

The issue got solved! And just want to fill you in on the answer that I received from the support center:

“I’ve checked your account, and I see that you’re currently added as an Editor. The thing is, integrations indeed are available in the Settings -> Integrations page; however, you do not have access to this page, since you're added in this account as an Editor. 

However, since Editors don’t have permission to set up integrations in Manychat, you’ll need to have your role updated.

I recommend contacting the account owner and asking them to change your Team Member role in Settings → Team Members. Your role must be updated to Admin to proceed with the Google Sheets integration setup.”

 

 


Awww I forgot about permissions roles!

Glad you sorted it, and thank you for the update ​@MK_CapeTown !!


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