Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.

When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.

It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?