Hey, ​@ben ai 

You can add to your prompt something like this: “If the user asks you something that you don’t know, answer only this: “I’m sorry, but I’m not be able to help you with that. Please try another question””

With this phrase, your prompt should work.

Let me know if that helped 🫡

​@rodrigo_silvano yeah thanks I had similar success with that btu I am trying to make it seem as natural as possible and a reply like that would look like it is AI if that makes sense so would rather not reply at all? is it not possible?

can I trigger a new flow if ai doesn't know answer so I can send a voicenote?

​@ben ai yes you can.

You can set your prompt to: “If the user asks you something that you don’t know, answer only this: NO”.

After the ChatGPT block, you can have a condition block that says: If the answer is NO → Follow this flow.

would the user receive the reply NO? 

there wouldn't be a way where they dont receive any message back? I could maybe try do an emoji or something?

​@ben ai you can add a condition after the AI, and on the condition you check if the response is equal to a specific value.

For example, you could ask it to:

“If you don’t know the answer, reply with exactly ===DO NOT KNOW===”

You store the value “===DO NOT KNOW===” to the response, and then use the condition to direct the flow to wherever you want.

The user doesn’t ever need to see this response if you don’t configure it.

​@ben ai if you want to have a good customer experience, if the user asks a question, he/she hope to receive a response. 

It’s up to you what kind of response would you like to send. An emoji, a voice note or a pre-made answer.

I made a prompt that says: If the answer is “NO” you can’t answer the question and send any information. It worked.

where did I go wrong I made a custom user field called AI DONT KNOW I write in the prompt If you are asked a question you do not know the answer condition is "DONT KNOW" 

do I just need to have a stronger prompt?