Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method.
For some reason only a handful of them go through though.
I’ll put an image below.
I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?
Best answer by Gustavo Boregio
This is not triggering because of the 24 hours rule.
You need people to interact and engage (ie send a message) after the comment reply for them to become a subscriber and be able to receive this message. If they just click the button with the URL then they won’t become a subscriber, the 24 hours window won’t open, and the 2nd message will never send.
Check out the documentation for the comments trigger here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
+6This is not triggering because of the 24 hours rule.
You need people to interact and engage (ie send a message) after the comment reply for them to become a subscriber and be able to receive this message. If they just click the button with the URL then they won’t become a subscriber, the 24 hours window won’t open, and the 2nd message will never send.
Check out the documentation for the comments trigger here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
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