I’m having this same issue! people are commenting i have 85 or more comments but no one is getting my guide.I’ve done a preview and it worked but when I had a follower comment they didn’t get anything delivered to their dm.

Hola, lo mismo, he puesto dispradores en publicaciones sin promocionar , todo ok en la vista previa pero luego no responde a los comentarios. AYUDA POR FA

I get info from support:
 

Hi there,
Thanks for getting back to us!

I am so sorry to hear you have encountered these kinds of problems! 

Let’s break down and solve all the questions and errors with the account so that you won’t face any disappointments in the future with us.

Here are some useful links where you can find all the relevant information regarding Manychat:

• The Manychat Facebook page is where you can find all the latest features and news.

• Manychat Product Updates, so you can stay updated on our latest product enhancements and improvements.

• And ManyChat Community for staying up to date with the newest features.
   

As for the issues you’re having with the Comment Growth Tool, please note that we cannot guarantee that it will work with Instagram Ads. 

For CGT to work, users need to open your profile, open your post, and comment under it. If they open it through their timeline as a sponsored post, the Comments Growth Tool won’t work.

Unfortunately, Instagram API doesn’t send us a special webhook from Instagram-sponsored posts that would allow us to read comments and react to them. But Meta is planning to launch the Ads referral webhook for IG Ads. 

We cannot provide any ETA for now, but please be assured that once they release the feature, we’ll support it on our end as soon as possible.

Hope this helps clarify the matter.

for clarify - i didnt use ad, it was normal post.…

but short story of they answer is: they cant garantuee the functionality of system :D

I’m having the same issue! My automation used to work, but now I can’t see my comments, and no one is getting my DM automation. Has anyone figured out how to resolve the issue

having the same problem, says theres 100+ comments but I can only see 5. And manychat isnt sending anything

im having the same problem. never experienced this before.

600+ comments waiting to hear from me and i cant even find those comments, IG is not showing them.. and manychat is not sending anything to them..

@larsmeidell is my instagram

same thing happpening to me! its been happening for past week for me with no fixes. Searched everywhere and even opened tickets but yet to hear a reply from anyone from Manychat or Meta. 

Have you found any solutions?

From what I’m experiencing, Instagram is hiding the keywords. If you look at your comments from another account you will see them all. 

From my secondary account I commented the word “awesome” and it went through, but when I commented the trigger keyword “ebooks”, the comment was hidden and the automation didn’t trigger. 

The solution might be to use a new keyword each time you post. 

I’m having the same issues. I have 100s of people that have not received my guide, because their comments are not being recognized.
I seem to be able to view all the comments from my Meta Business Suite.

I contacted Meta support and they said it was not on their end. 

I’m not sure what to believe. Has anyone been able to resolve this issue or found a work around?

 

I have the same problem, words in comments that used to launch the automation now don't launch and I can't see the comments either.

I can't believe this still remains unsolved.

You can check the official documentation here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

Please be aware of this limitation:

Therefore, if you’re sending only a message + an Open Website button, it’s likely that users won’t become subscribers, and therefore you may not see them in Manychat. You should still see them in your Instagram app, but they may not appear in Manychat.

Also please be aware that as of right now there’s a Meta bug related to IG comments that may cause issues when using this feature. This is not happening in all accounts or 100% of the time, and some accounts are affected where others work just fine. More details here:

Hi ​@Aaron, ​@Tomas Sedlacek, ​@Toni, ​@jrpower 

Did you guys find a solution to that? I’m also able to see the comments in Meta Business Suite and see the comments count, but they don’t show up on the app.