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When someone comments on my IG post, I can’t see the comment and the automation doesn’t trigger. I’ve tried commenting from my burner account: it looks like only the person who made the comment can see it but no one else. This only happens on some posts with automation and when the comment contains the automation keyword (other comments are posted).

It seems like IG flags any word that I’ve included in my CTA as spam and doesn’t show the comment for some reason. I barely get 5 comments on a post so I don’t think the problem is because of volume, I assume it’s a problem on the IG side because the automation doesn’t trigger at all.

I am able to see the comments in Meta Business Suite. I created a report for IG support.

Has anyone faced this and is there a fix?

 

 

Hey ​@techrosen check this article for IG troubleshooting:

https://help.manychat.com/hc/en-us/articles/14281308423452

Most likely there’s a connection issue that needs to be sorted and running through these steps will hopefully fix it.

Did you ever figure this out? This is the same thing happening to me and it’s very frustrating. The keyword won’t show up and is visible from the commentor’s side but not on my actual page and the automation won’t work.

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