Skip to main content

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks!

 

Hey ​@mikef if I’m not mistaken this feature has only ever worked for Messenger.

For other channels (including IG) the email won’t auto-populate.

In Messenger, for it to work, you need to make sure you set the reply type to ‘Email’ in your Data Collection block.


Reply