@Maggie happy to help you, contact me for further details.

@Maggie do you have a screenshot of your automation?

I want my users to comment a keyword, give them the link, then send them another message inviting them to my newsletter and entice them with a free ebook. I can’t get the second message to connect to the third message. Thank you!!

@Maggie If the trigger is a comment on a post or reel and you want to send multiple messages, the first message cannot contain a link.

Instead of sending a link in the first step in the buttons - make that button clickable without a link

Link that button with a text field having the link

Link that text field with the another message inviting them to your newsletter. 

Please let me know if this helped

I deleted the link in the first step. Moved it to message 2. Why is there no NEXT STEP from message 1 to message 2?

I’m not sure how to make the button clickable without a link. I’m trying to send them to my website to get the info they want. 

Hi, @Maggie!

There are two ways to implement what you need:

The first is using the logic for what you already have.

IMPORTANT: I recommend using the second option. Linking an action directly to the button on a “Comment Reply” may sometimes not work as expected.

1. Your triggers
2. First message block set as Comment Reply
   - This is a must when automating comments from posts/ reels
   - It only allows you to send one message with a button or quick reply.
   - For buttons with a link, the only block that is allowed to be connected is an Action.

   

3. An Action block with a tag of your choice (or any other action available)
   - This can also be a way to tag the contacts that clicked on this button
4. After the action you can set a Smart Delay (to wait some time before sending the rest of your messages)
5. The rest of the flow...

The second one is a little different (as @Gosia already mentioned):

1. Triggers
2. Welcome message (set as Comment Reply)
   - I tend to send something to engage the contact
   - In this example I used a Quick Reply to maintain the same layout as a common message (but you can use buttons as well)
3. Next message block
   - Here you can set what you want to send to the contact after the contacts interacts with the first message
4. OPTIONAL: Set an Action to tag the contacts that click the button
5. Smart Delay
   - Here it is connected not on the button, but at the previous step. This means that even if the contact doesn't click on the button, it will continue after the time set.
6. Next messages...

Hope it helps

Thank you! I think I finally got it to work. I’ll let you know if I have any problems.