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Contact Imports not working

  • Feb 11, 2025 10:59 PM UTC
  • 2 comments
  • 180 views

olu
  • Up-and-comer

I have a Pro account, but when importing contacts for WhatsApp, not all my numbers are being imported. I’ve already checked the number format, and everything appears correct. I'm importing from a CSV file.

Best answer by Fabio Gaulke

Hey, ​@olu !

 

That’s odd… If the phone number is in the right format, it should work as expected. Also check if you're importing the phone numbers as WhatsApp ID instead of Phone. 😉

And if it still doesn't work… I'd suggest you open a ticket to the support team at Manychat Help

 

Hope this helps!

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2 replies

olu
  • Author
  • Up-and-comer
  • Feb 11, 2025 10:59 PM UTC

I can’t import more than 250 if importing directly from a csv file


Fabio Gaulke
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  • Community Moderator
  • Answer
  • Feb 12, 2025 1:20 AM UTC

Hey, ​@olu !

 

That’s odd… If the phone number is in the right format, it should work as expected. Also check if you're importing the phone numbers as WhatsApp ID instead of Phone. 😉

And if it still doesn't work… I'd suggest you open a ticket to the support team at Manychat Help

 

Hope this helps!