Skip to main content
Solved

Contacts

  • March 19, 2025
  • 5 replies
  • 149 views
Orlena

I’m confused about “contacts” who seem to be people that I’ve chatted to in the last few weeks (even though I’ve only had a Manychat account for a week.)

  1. If people are “subscribed” can I send them a message outside of the 24 hours? If so how? (I seem to be able to send them a message on “live chat” but I don’t see how that’s better than sending them a message on IG.)
  2. Is there a “7 day cut off”? (I’ve tried to message some people and it says “the last interaction with this person was more than 7 days ago”.) In which case, what’s the point of them being a contact if I can’t contact them.

Thank you!

Best answer by Gustavo Boregio

Hey ​@Orlena welcome to the Community!

So the rules depend on what channel you’re using. For Instagram there’s a 24 hours rule and you must message them within 24 hours from their last interaction. You cannot contact them after.

The only way to message people outside the window is to do it from the IG app, not from Manychat.

As for using the Live Chat, the advantage is that when you use it all other automations in your bot are paused - so you can talk to the person and not have your conversation interrupted by automations. In more complex bots this is key!

If you haven’t seen it yet, check out this post here:

It should answer a bunch of your questions.

Also, I see you’re from Spain, so check out this also: https://superarmeonline.com ;)

It’s my site, and there’s a bunch of resources there that you may find useful (including free courses).

 

    5 replies

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • March 19, 2025

    Hey ​@Orlena welcome to the Community!

    So the rules depend on what channel you’re using. For Instagram there’s a 24 hours rule and you must message them within 24 hours from their last interaction. You cannot contact them after.

    The only way to message people outside the window is to do it from the IG app, not from Manychat.

    As for using the Live Chat, the advantage is that when you use it all other automations in your bot are paused - so you can talk to the person and not have your conversation interrupted by automations. In more complex bots this is key!

    If you haven’t seen it yet, check out this post here:

    It should answer a bunch of your questions.

    Also, I see you’re from Spain, so check out this also: https://superarmeonline.com ;)

    It’s my site, and there’s a bunch of resources there that you may find useful (including free courses).

     

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Orlena
    • Orlena
    • Author
    • Up-and-Comer
    • March 19, 2025

    Thank you! (I am in Spain but I’m British and super lazy. Do you have the courses in English? Where are you based?)

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • March 19, 2025

    Haha no worries! :D

    I’m based in Uruguay, and I’m starting to create my content in English just now.

    I’ve a bunch of YouTube videos in Spanish here: https://www.youtube.com/@SuperarmeOnline - maybe you can watch them with translated captions?

    My English-speaking channel is here: https://www.youtube.com/@gustavoboregio

    It’s brand new and getting started, but I’ll be adding more stuff there as time goes by.

    So far my mix has been mostly English-speaking clients, but most (or all) of my content is in Spanish - so are the community and courses! (don’t ask, not even I can make sense of it haha!)

    What are you working on currently? What do you want to accomplish with your Manychat automations?

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Orlena
    • Orlena
    • Author
    • Up-and-Comer
    • March 20, 2025

    I’m working on selling my new “Eat Smart System” (and inviting people to a free event next week.)

    Can I clarify re contacts. There’s no way to message people after the 24 hour window (other than manually) on IG? (So I don’t understand what the advantage of having them as contacts is.) How do you set up an automation to remove them? (I think it was you who mentioned that?)

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • March 20, 2025

    You can go to Contacts, Select the contacts, and delete them.

    Or you can use an action to delete the subscribers after some time.

    The advantage of keeping them is that you keep their data history (kinda like a CMR), and I always tell my clients to make the most of each engagement!

    This means:

    • Getting them on multiple channels (email at least, phone/whatsapp also if possible)
    • Making the most of the 24 hours (have them reengage, send them extra content, etc)

    If you’re successful doing that then it makes total sense keeping your contacts since you have a longer-term strategy and not only a comment + one reply automation.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    Community Terms & ConditionsCookie settingsAccessibility statement