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Content can’t be sent to subscriber id='xxx' without message tag. Subscriber’s last interaction was over XXh ago (more than 24 hours ago)

Oleg Sharov
An attempt to sendContent via Swagger

Hi Manychat Support Team, thank you for this amazing product,
I know similar question had been asked before, with no answer.

I am getting an error message, as if i am comunicating outside of 24 hours wind, but i know this is not the case.
I am chatting with a page owned by me from my personal IG account, so i know i interacted recently.

So i am getting that last interaction was some absurd amount of time ago, my question is how is this:

What is considered an interaction: a message from customer, like, post comment, mention, etc…?
Is it Manychat who keeps track of “last interaction” or is it Meta platform?
Please give a clue on this, if possible.
Thank you.

    5 replies

    rodrigo_silvano
    Forum|alt.badge.img+4

    Hey, ​@Oleg Sharov 

    We can have 2 situations:

    1. When someone comments on your post or reel, it activates your automation, but is not considered an interaction. After the comment, Manychat sends the first message you wrote (usually with a button/quick reply). If the user clicks the button on the first message, it opens the 24-hour rule, which means that the user starts an interaction, and you have 24 hours to communicate with the user. Note: if you create an automation to reply your comments on DM, and your first message has a button with a link, the second message won’t be delivered because it won’t open the 24-hour rule.

     

    1. When someone activate your automation through stories or direct message, it counts as an interaction, so the 24-hour rule open immediately.

     

    Manychat works side-by-side with Meta to guarantee that all users comply with the Meta’s Community Standards.

     

    More info about 24-hour rule here: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

     

    More info about auto-reply comment on DM here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

     

    Let me know if that helped 🙌🏼

    Rodrigo Silvano | Automation & AI Systems | https://rodrigosilvano.pt
    MiriamBmby
    • MiriamBmby
    • Up-and-comer
    • January 15, 2025

    Hello, I have the same problem, I got, when I try to send wa message

    "Content can’t be sent to subscriber id='216502598' without message tag. Subscriber’s last interaction was over 24h ago

    But the contact send a message few minutes ago:
     

    Thanks you

    gfreeman
    • gfreeman
    • Up-and-comer
    • January 20, 2025

    Hey, ​@Oleg Sharov 

    We can have 2 situations:

    1. When someone comments on your post or reel, it activates your automation, but is not considered an interaction. After the comment, Manychat sends the first message you wrote (usually with a button/quick reply). If the user clicks the button on the first message, it opens the 24-hour rule, which means that the user starts an interaction, and you have 24 hours to communicate with the user. Note: if you create an automation to reply your comments on DM, and your first message has a button with a link, the second message won’t be delivered because it won’t open the 24-hour rule.

     

    1. When someone activate your automation through stories or direct message, it counts as an interaction, so the 24-hour rule open immediately.

     

    Manychat works side-by-side with Meta to guarantee that all users comply with the Meta’s Community Standards.

     

    More info about 24-hour rule here: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

     

    More info about auto-reply comment on DM here: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger

     

    Let me know if that helped 🙌🏼

    The window doesn’t open even if I send a direct message. Why is this happening?

    gfreeman
    • gfreeman
    • Up-and-comer
    • January 20, 2025
    An attempt to sendContent via Swagger

    Hi Manychat Support Team, thank you for this amazing product,
    I know similar question had been asked before, with no answer.

    I am getting an error message, as if i am comunicating outside of 24 hours wind, but i know this is not the case.
    I am chatting with a page owned by me from my personal IG account, so i know i interacted recently.

    So i am getting that last interaction was some absurd amount of time ago, my question is how is this:

    What is considered an interaction: a message from customer, like, post comment, mention, etc…?
    Is it Manychat who keeps track of “last interaction” or is it Meta platform?
    Please give a clue on this, if possible.
    Thank you.

    Oleg, I have a workaround that worked for me. I just used the sendFlow endpoint instead. It works! Just create some flow that send IG direct message and call it using this endpoint.

    MiriamBmby
    • MiriamBmby
    • Up-and-comer
    • January 22, 2025

    This is the solution:
    add type tag in content array:
    https://manychat.github.io/dynamic_block_docs/channels/

     "type": "instagram", // "whatsapp" and "telegram" are also supported
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