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Custom User Field Displays as {{cuf_12345678}} in List Buttons

  • March 16, 2025
  • 1 reply
  • 81 views

Akbay

Hi everyone,

I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:

  • I successfully assign a value to a custom user field using the API.
  • When I print the field inside a text message, it displays correctly.

However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.

Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?

Thanks in advance! 

 

Best answer by Gustavo Boregio

@Akbay List messages do not support custom fields variable values yet. As you can see, there are no curly brackets option for list buttons:

 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • March 17, 2025

@Akbay List messages do not support custom fields variable values yet. As you can see, there are no curly brackets option for list buttons: