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Deleting contacts & Billing

  • June 14, 2024
  • 1 reply
  • 231 views

hailey001

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?

Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)

If I can't, the price will skyrocket as my business goes on. 

Thank you for reading this, and appreciate your responses!

 

Best answer by Fabio Gaulke

It could be that the billing was already being processed (this happened to me once). 

 

You can check the billing date at Setting/ Billing/ Payment details:

 

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • October 30, 2024

It could be that the billing was already being processed (this happened to me once). 

 

You can check the billing date at Setting/ Billing/ Payment details: