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Question

DM automation not working

  • August 6, 2024
  • 1 reply
  • 42 views

facelessbossdownunder

Hello, I have recently set up my DM automation when someone comments (trigger word ‘INFO’) on my IG Reels but no message is being sent by Manychat.

I have looked through the Help Guides and just cannot see what I might be missing.

Any suggestions?

1 reply

DigiBread
  • Up-and-Comer
  • August 9, 2024

I’m having the same issue. I set up automations and tested it from a different page and still nothing. I even tried with the 3 digit number they tell you to Dm and still nothing. Please help!