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Hi there,

 

I have a DM automation that is not firing. I refreshed permissions and am wondering if something is wrong with the account or what’s going on...

Hey @livelikemad.co here’s the IG troubleshooting guide from Manychat:

https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

If that doesn’t work, try to reach out to support at https://help.manychat.com 

 

Usually, my go-to troubleshooting steps include:

  1. Refresh Permissions
  2. Try a simple “Hello World” automation: a message with a single text block triggered by a keyword. If this fails, I try from a different IG account.
  3. If the Hello World test works, I start adding more complexity to see where it breaks (add images, add buttons, etc)
  4. If I can’t get the Hello World to work, I run the troubleshooting steps I sent you, then the next step is with support.

Hope this helps!

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