Hi everyone, I’d love some support <3Does anyone know how to create a message that after 2 mins if someone has not responded to a message, that the bot sends them a reminder automated message, The way i have currently created this is 2 ways: for messages with no quick replies (ie the question requires customer to type answer) there is a button called “if customer does not respond’ then added a message onto that, and then with quick replies (ie the question has multiple ‘buttons’ a customer can choose to press) on quick reply settings ive added a rule that after 2 mins - send an automated message neither of these options are working in the instagram preview. Has anyone got experience with this?

Does anyone know how to create a message to customers who havent responded?

Hi everyone,

I’d love some support <3

Does anyone know how to create a message that after 2 mins if someone has not responded to a message, that the bot sends them a reminder automated message,

The way i have currently created this is 2 ways:

for messages with no quick replies (ie the question requires customer to type answer) there is a button called “if customer does not respond’ then added a message onto that,
and then with quick replies (ie the question has multiple ‘buttons’ a customer can choose to press) on quick reply settings ive added a rule that after 2 mins - send an automated message

neither of these options are working in the instagram preview.

Has anyone got experience with this?

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