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Hello! Why might the bot not work? does not work today for a specific person, even when I manually start a chain for him personally - further messages are inactive. Everything works for other people. This user follows me on Instagram, I also see him in chat, but the bot doesn’t work with him

neither code words nor pressing bot buttons trigger the process

A few things might be going on:

  • If you talked to the person via Live Chat, the automations are paused. While the automations are paused, nothing will work. This is how it looks:

Remove the pause and automations will continue to work.

  • The person is not subscribed to your bot: if you deleted contacts that person may not be subscribed and needs to resubscribe. If that’s the case, having the person write the keyword ‘start’ usually solves the issue.

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