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Hello everyone,

We are in the process of setting up automated reminders for our leads using our custom API. While doing this, we’ve encountered an issue: when we trigger our API call within a flow, the message is sent twice to the same lead, even though it should only be sent once.
Our ManyChat setup consists of a single main account that contains multiple sub-accounts. Each sub-account uses a different WhatsApp number and has its own flow. However, we’ve noticed something strange: even though these flows are in separate sub-accounts, they all seem to have the same Content ID number. This might be linked to the duplicate message issue, but we’re not sure.
We’re trying to understand two main things:

Why are duplicate messages being sent when we call our API inside the flow?
Why do different flows in different sub-accounts appear to share the same Content ID?

If anyone has experienced a similar problem or knows how to resolve this, your guidance would be greatly appreciated.

Thank you in advance for your support!

​@Turbo the content id should not matter since the API keys will be different for the different accounts.

Most likely, you have 2 triggers triggering (for example, a tag triggers and also a send flow triggers at mostly the same time).

I've used the API several times and I haven't seen this failing, so I'm pretty sure this is something in the specific setup that you have.

Try finding all triggers, I'm pretty sure this is the issue.

If you need help setting this up and debugging it let me know, we can do a troubleshooting call (you can book them here: https://gusboregio.com )

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