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Error Message: You have insufficient rights to reload the account

  • June 3, 2024
  • 6 replies
  • 233 views

pixellinknz

Hi there, I need your help.
I connected ManyChat with Instagram and set it up so that when specific words are entered on Instagram, an automated message is sent. I have double-checked everything according to online guides, but the message still isn't being sent on Instagram. I believe the automation setup is correct. I also did ‘Refresh instagram permission’. :(

When I log in to ManyChat, I get the message "You have insufficient rights to reload the account." Could this be the issue? How can I resolve this? According to Meta, Facebook is connected with Instagram. I've been trying to solve this problem for two days without success. Your help would be greatly appreciated.

6 replies

FelipeNavarro
  • Up-and-Comer
  • 3 replies
  • June 6, 2024

I am with the same problem and I don't know what do.


HyperbaricAimee

Has this been resolved? Same issue.


DeniseAlbright
  • Up-and-Comer
  • 2 replies
  • August 8, 2024

My automations are not working either...used to work just fine.  But seems lately, there’s an issue all the time with things not working.

Is there a known issue (again)?


MarcosFFA
  • Up-and-Comer
  • 4 replies
  • June 4, 2025

Same issue here, did you get it resolved?


kirstendebruijnkoopmans

I have this issue now to! Is there a solution already?


rodrigo_silvano
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • 1002 replies
  • June 6, 2025

Hey, ​@MarcosFFA, ​@kirstendebruijnkoopmans 

Check this step-by-step article to help you set all the permissions on Meta’s side: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

Let me know if you have further questions 🙂