I have an issue with the following automation :
As you can see, 61 contacts passed through my automation, but only 3 messages were sent. It seems like the issue comes with the delay because when I put a 10 seconds delay it works perfectly fine.
Do you have an idea on how I could solve this issue and having message sent for every contact that passed the delay?
We need to see what's coming before the automation.
It could be the case that the users are outside the 24 hours window, and therefore it's not triggering the automation.
Or that you connected them after a comments reply trigger, with no extra interaction. In this case, the messages won't be send either because there was no interaction.
If it's not any of these cases, and the users are subscribers and within the 24 hours, then you need to contact support to see what's happening.
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