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Question

External Request Working Fine But Won't Create Contact

  • June 14, 2024
  • 1 reply
  • 97 views

gmsf48

I’m trying to sync Manychat with Active Campaign and have set up the appropriate external request.

 

When email address changes to “any value” trigger external request “update/create contact.”

The external request triggers just fine but the contact does not get created in my account.

However, I am seeing a 403 Forbidden message and I have no clue what that means. 

Very frustrating.

 

 

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • June 14, 2024

403 is an authentication error.

Your API key is wrong or you you're missing some sort of authorization in ActiveCampaign. The issue is not in Manychat.