Hey Manychat!
I am working on testing click to messenger campaigns between Meta(Facebook specifically for now) and Manychat. I am experiencing some issues where the Manychat automation is not being triggered. When a message conversation is triggered it seems to be defaulting back to a message that says: “Hi {First Name}! Please let us know how we can help you.”. which appears to be the default greeting for Facebook. Despite attempting a few different manors of fixing this, it is still defaulting back. I have this setup in a few different ways for testing in the “Message template” area of the engagement ad.
- I have an ad setup to use partner app, and selected manychat and the automation from there. I did not use the JSON code option as the automation did not provide it in this case. This automation never triggered.
- I have also set it up “start conversation” and integrated in an automation trigger via keywords, incase the partner app setup did not work.
This ad works properly in the previews but doesn’t function in testing. I have tested basic automations to ensure that manychat does infact have the permissions required to send and receive messages. If you need more specifics please leave a comment and I will reply as soon as possible.