Hi, I’m creating a flow for facebook comments that has Call To Actions for viewer to type things like one, two, three in the comments to trigger certain flows. I am having a parsing issue where if the viewers comment things like “alone”, “someone”, “money”, and other words that have my keyword as subsets, it also triggers.
Examples:
alaone], some/one], m]one]y.
I have it set as “comment includes one of these keywords” on Manychat and i’m not sure how to make it more strict. I also want to utilize numbers like 1,2,3 as my keywords but any number like 451 would trigger the “1” flow.
Any solutions?
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Hi
Best practice is always defining keywords that are a little bit more complex or more than one word.
Other than that, you can exclude single letter keywords that are common in similar words:
Just take care to let anything that is part of your keyword out. 
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