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Hi, I setup a DM Automation on a FB Reel on my FB Page.

I have never had these issues with Instagram.
The automation triggers and responds to the comments fine, but it appears that non of the comments recieved a DM response. (Over 400 comments)

I have checked everything multiple times, but not sure where the disconnect is.
It seems no one recieved that first Message after the trigger

 

I figured it out. I had to go into my FB page setting and allow people to send messages to my page

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