Skip to main content
Solved

FB Account deleted, recreated under new account - Now Can't connect

  • September 10, 2024
  • 2 replies
  • 99 views
Tanguero
After repeated attempts I still cannot connect my Facebook account after my page got deleted.  I had to create a new facebook profile and a new company page and now it’s not connecting.   I have the proper permissions set.  

 

Best answer by Fabio Gaulke

Hi, @Tanguero!
Get in touch with Manychat's Support Team. They will help you with that.

You can open a ticket at https://help.manychat.com/

    2 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • September 11, 2024

    Hi, @Tanguero!
    Get in touch with Manychat's Support Team. They will help you with that.

    You can open a ticket at https://help.manychat.com/

    @fabio.gaulke | @monada.ag
    Tanguero
    • Tanguero
    • Author
    • Up-and-Comer
    • September 11, 2024

    Their “solution” involved me losing all my data plus 10K+ contacts.  I’ve asked them to escalate the problem to tier 2 support but have yet to hear anything.   We live in a day in age where you spend $100’s of dollars a month for a service and yet you don’t get service when you need it.

    I told them that if losing all my data I’ve had for years is the only way I can use the service again (I’m completely off line) then I’ll switch platforms (and I’ll move all my clients with me).

     

    Community Terms & ConditionsCookie settingsAccessibility statement