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Hi :)
I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.

Please help!

Thanks

You should open a feature request for this!

For now, I can think of workarounda:

  1. also add the phone number to their profile, so you can search by phone
  2. map a custom field to the WhatsApp number, so you can do a findByCustomField search. This is probably the easiest, and you can run a broadcast with an action to map all your existing contacts.

Hope this helps!

I'm going through the same problem. I was in disbelief when I didn't find a way to search for the WhatsApp ID

I had the same issue, submitting a request right now!

There is a problem to searching for findByCustomField, there is a limit of 100 searches. In other words, if you want to have more than 100 subscribers, your filtering will not go through all of them 😓

Hey, guys!


I found a solution to my problem and maybe it will help some people here. As Gustavo said above, use customField with the contact's phone number to search for their ID on Manychat.

 

I made a small tutorial with my solution (it's in Portuguese, but you can just use the prints)

 

there is another issue with this,
if I have a contact that doesn’t have the custom field “phone” it’ll never find it, then on  my automation it’ll try to create but it will fail because there is already a whatsapp id like that.

 

 

@Gustavo Boregio 

I’m having an issue…

Some of my contacts that have reached by Whatsapp (having the Whatsapp ID), the phone field is empty.

 

When trying to create a new subscriber with the same Whatsapp ID, I get an error saying it is already created.

But when trying to search for it, there’s no option to search it…

 

So how can I address this?

Is there any way I could set an automation to extract the Whatsapp ID and place it in a custom field? That way I could search for it using the custom field…

 

Or how can I address this issue?

Hey @Marcos M check the response for this post:

 

This is what I'm doing in my bots. Hope this helps.

Pessoal, ao invés de ficar sugerindo contornos alternativos (gambiarras), não seria mais fácil disponibilizar de vez essa consulta pelo whatsapp ID?

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