Question

Finding contact with "whatsapp_phone" field

  • 9 March 2024
  • 2 replies
  • 43 views
O

Hi :)
I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.

Please help!

Thanks

2 replies

Gustavo Boregio
Userlevel 6
Badge +4

You should open a feature request for this!

For now, I can think of workarounda:

  1. also add the phone number to their profile, so you can search by phone
  2. map a custom field to the WhatsApp number, so you can do a findByCustomField search. This is probably the easiest, and you can run a broadcast with an action to map all your existing contacts.

Hope this helps!

Check how I can help you > https://gusboregio.com
depaula

I'm going through the same problem. I was in disbelief when I didn't find a way to search for the WhatsApp ID

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