Hi :)
I’m sending a request to Manychat to create a WhatsApp Contact. If the contact already exists, I receive a 400 (makes sense). The thing I can’t seem to understand is how do I update a contact that already exists and only has a “whatsapp_phone” as a field I can refer to. I can’t use the findBySystemField request to find the ID (because the contact doesn’t have a phone or email in Manychat) and I can’t update the contact without the ID.
Please help!
Thanks
Best answer by Gustavo Boregio
You should open a feature request for this!
For now, I can think of workarounda:
Hope this helps!
+6You should open a feature request for this!
For now, I can think of workarounda:
Hope this helps!
I'm going through the same problem. I was in disbelief when I didn't find a way to search for the WhatsApp ID
I had the same issue, submitting a request right now!
There is a problem to searching for findByCustomField, there is a limit of 100 searches. In other words, if you want to have more than 100 subscribers, your filtering will not go through all of them 😓
Hey, guys!
I found a solution to my problem and maybe it will help some people here. As Gustavo said above, use customField with the contact's phone number to search for their ID on Manychat.
I made a small tutorial with my solution (it's in Portuguese, but you can just use the prints)
there is another issue with this,
if I have a contact that doesn’t have the custom field “phone” it’ll never find it, then on my automation it’ll try to create but it will fail because there is already a whatsapp id like that.
I’m having an issue…
Some of my contacts that have reached by Whatsapp (having the Whatsapp ID), the phone field is empty.
When trying to create a new subscriber with the same Whatsapp ID, I get an error saying it is already created.
But when trying to search for it, there’s no option to search it…
So how can I address this?
Is there any way I could set an automation to extract the Whatsapp ID and place it in a custom field? That way I could search for it using the custom field…
Or how can I address this issue?
+6Hey
This is what I'm doing in my bots. Hope this helps.
Pessoal, ao invés de ficar sugerindo contornos alternativos (gambiarras), não seria mais fácil disponibilizar de vez essa consulta pelo whatsapp ID?
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