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Question

First Instagram DM does not send

  • November 8, 2024
  • 2 replies
  • 42 views

smldsllc

When we have an automation to send a message to a user, they do not receive the message if it’s their first message engagement with the given account. Is there a workaround to this?

2 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • November 11, 2024

@smldsllc what trigger are you using to start the conversation?


smldsllc
  • Author
  • Up-and-Comer
  • November 13, 2024

The trigger is a comment of a specific word on a specific reel, which responds with a DM.