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Question

First Instagram DM does not send


smldsllc

When we have an automation to send a message to a user, they do not receive the message if it’s their first message engagement with the given account. Is there a workaround to this?

2 replies

Gustavo Boregio
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@smldsllc what trigger are you using to start the conversation?


smldsllc
  • Author
  • Up-and-comer
  • November 13, 2024

The trigger is a comment of a specific word on a specific reel, which responds with a DM.