Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.
Here’s what’s happening:
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The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page.
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I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate.
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Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up.
What I’ve already tried:
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Checked the trigger keywords to ensure they are correctly set up.
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Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts.
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Ensured ManyChat is set as the primary receiver in the Facebook app.
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Refreshed Facebook permissions and reconnected the Facebook page to ManyChat.
Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatly appreciated!
Thanks in advance!
