Hi all,
I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow?
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Follow up message, if someone has not clicked the link in dm
Best answer by rodrigo_silvano
Hey,
To enable to do follow-ups, you need to create a flow like this:
Now, in detail:
- In your first message, you send something like this “Here’s your link” and a button without the link. Doing that, when the user clicks that button, he/she is activating the 24-hour rule. More information about 24-hour rule: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram#h_01JDSTGH8Y6YQR6SNKANX7G237
- In your second message, you’re going to send to the user a message with a button with the link. After that, you have to add a tag to the button (see image).
- Then add a condition step that says (you should also add a smart delay before the condition block): “If the user doesn’t have the tag “opened website”, then send the follow-up message”
Let me know if that helps! 🙌🏼
+4Hey,
To enable to do follow-ups, you need to create a flow like this:
Now, in detail:
- In your first message, you send something like this “Here’s your link” and a button without the link. Doing that, when the user clicks that button, he/she is activating the 24-hour rule. More information about 24-hour rule: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram#h_01JDSTGH8Y6YQR6SNKANX7G237
- In your second message, you’re going to send to the user a message with a button with the link. After that, you have to add a tag to the button (see image).
- Then add a condition step that says (you should also add a smart delay before the condition block): “If the user doesn’t have the tag “opened website”, then send the follow-up message”
Let me know if that helps! 🙌🏼
Hi Rodrigo,
Many thanks for the fast and very helpful support.
Do I also need to entery a delay for the follow up message or will this be automatically send after 24 hours? This is how my flow now looks like:
+4hey,
If you do not set up the smart delay, your follow-up message is sent right away.
For example: You want to “schedule” your follow-up message after 12 hours. You should set up your smart delay to 12h.
In your condition block, the follow-up message should the green dot, not the red.
Hi Rodrigo,
Thank you once again. I have updated the flow, however, something seems to be wrong, as I do not receive the follow up mail in the preview after adding the smart delay. Can you please check what is wrong?
+4Hey,
When you set up the smart delay block, “you’re saying” that the next message should be sent past 23 hours. If you set up the smart delay to 2 minutes, the message is going to be sent past 2 minutes.
Hi Rodrigo,
Thank you - so the set up is correct and the last message will be send 23 hours, when someone has not clicked on the link?
Hi Rodrigo,
Once again me - I have switched it from 23 hours to 2 minutes, to see if the follow up message will be sent. However, I have not received an automated follow up message in instagram. So I think something needs to be changed in the workflow?
+4Hi Rodrigo,
Thank you - so the set up is correct and the last message will be send 23 hours, when someone has not clicked on the link?
Yes, it’s correct!
It doesn’t work because Meta limits the comment to 1 by account. You need to test with another Instagram account.
Let me know if that helps 🙌🏼
+4Hey,
A little correction:
You need to put the smart delay before the condition block.
rodrigosilvano.pt | Automate with intelligence - Surprise with experience
Hi Rodrigo,
Thanks - So is it now correct?
Hi, I just wanna jump in to this thread and ask what time is the automatic delay for a follow up message if I use the template for Instagram DMs:
+4Hi Rodrigo,
Thanks - So is it now correct?
Yes,
Did you try with another account? Did it work?
+4Hi, I just wanna jump in to this thread and ask what time is the automatic delay for a follow up message if I use the template for Instagram DMs:
Hey,
The follow-up message is sent after 30 minutes, if the user doesn’t click the button.
rodrigosilvano.pt | Automate with intelligence - Surprise with experience
Hi Rodrigo,
just for my understanding - I should do the preview testing in instagram with another account and not with the same one as before?
Thanks,
Konrad
+4Hey,
Select this option:
Hi Rodrigo,
I have tried it with a different account. However, I have not received the follow up message after 30 minutes. The flow looks still like this:
+4Hey,
You didn’t receive any follow-up message because your smart delay was set up to 23 hours, not 30 minutes.
rodrigosilvano.pt | Automate with intelligence - Surprise with experience
Hi Rodrigo,
Many thanks - It works now!
Thanks,
Konrad
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