I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?
Solved
Gallery Card Help
Best answer by rodrigo_silvano
Hey,
After you set up your trigger, you have to add a block message as “comment reply” (you also can check this article: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger), then add the gallery block. It should be something like this:
Note: that blue mark means that that message is going to be sent as a comment reply (not the public comment). Doing that Manychat is “saying” to Meta that you sent that message because the user interacted with you in the first place.
How to add a gallery block?
- Add an Instagram block
- Click “more”
After clicking “more” you’ll see more options that you can use:
- Select the option “Gallery”
Now you just need to insert an image, a title, subtitle and a button.
Here’s an article about the gallery block: https://help.manychat.com/hc/en-us/articles/14281196200604-Content-Block-types#h_01JKAY5JFB77G0QA995R3WDTP2
Let me know if this helps 🙂
Yes, I can help you with that
+4Hey,
After you set up your trigger, you have to add a block message as “comment reply” (you also can check this article: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger), then add the gallery block. It should be something like this:
Note: that blue mark means that that message is going to be sent as a comment reply (not the public comment). Doing that Manychat is “saying” to Meta that you sent that message because the user interacted with you in the first place.
How to add a gallery block?
- Add an Instagram block
- Click “more”
After clicking “more” you’ll see more options that you can use:
- Select the option “Gallery”
Now you just need to insert an image, a title, subtitle and a button.
Here’s an article about the gallery block: https://help.manychat.com/hc/en-us/articles/14281196200604-Content-Block-types#h_01JKAY5JFB77G0QA995R3WDTP2
Let me know if this helps 🙂
@ rodrigo_silvan Thank you so much for helping me with this! I have the trigger set and now I’m stuck at the step where I’m prompted “Choose First Step”. Do I click on “Content Instagram”? When I do that, it goes to “send message”. If I type in “continue”, something doesn’t seem right. Mine doesn’t say “First Message”, it just says “send message”, and I’m not able to add another arrow to put a block in with a gallery or card. And, should I be doing this in basic builder or flow builder? Does it matter?
+4
Go to the automation tab → new automation → start from scratch
Then, you’ll have to set up the trigger, which is “user comments on post or reel”, then follow my example above.
Ok, I did that. However, when I followed your example, the preview showed that the first message my commenters would get said “Continue”. That’s the part I’m confused about.
+4Oh, the word “continue” is the text I put in the button. You can change it for whatever you want,
Oh!! Thank you so much!! That is so very helpful. Now I get what you were doing. Is it possible to just simply send the gallery without that first message? or must I have a first message before I can send the gallery?
+4
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