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Hello ManyChat Community,

I am encountering an issue with finding existing contacts using the API. My contacts are registered with their WhatsApp phone numbers, and I believe the system field to query is WhatsApp Phone.

How can I properly query these contacts using the API?

Thank you for your assistance!

I’ve solved this in one of 2 ways:

  • Also set the phone number with the Whatsapp number, so I can query by phone
  • Or set a custom field with the Whatsapp number, so I can query by custom field

It’s a workaround, but it gets the job done.

Hope this helps!

Thank you for your response.

However, in ManyChat, I already have a large database of subscribers, and many of them have the status "unsubscribed". I want to retrieve their ID if they contact me again.

In ManyChat, it is possible to export custom fields to system fields, but not the other way around. As a result, I cannot export system fields to custom fields to resolve the issue.

 

Are there any other options available?

Thank you in advance.

You can use Manychat’s API to extract System Fields and set them to custom fields or export them.

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