Google Sheet integration issues

@Arthur Campos the integration will insert a new row when it cannot match an existing row with the lookup value that you used.

So, what's is the lookup value that you're using to find the row that should be edited, and is the data correct so that it's properly found?

Here's some documentation that may help: https://help.manychat.com/hc/en-us/articles/14281248811292-Google-Sheets-integration