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Question

Google Sheet not showing up

  • April 1, 2024
  • 3 replies
  • 382 views

annaandrea

Hey!

I am having an issue with a client’s Google Sheet. We did refresh permissions and re-installed the google sheet connection and still the M114-Manychat Leads Google Sheet he made is not showing up. I tested on my account creating a new sheet and set it like he had it and it populated on my account. 

I am going to have him create a new google sheet, see if this one does populate, but what also could be the issue?

 

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • April 1, 2024

@annaandrea is the Google user connected to Manychat an Editor of the Google Sheet?

If not, make sure to make that user (you can see it in Settings > Integrations) an Editor of the GS (you have to specifically share it to that user).

This usually does the trick for me.


annaandrea
  • Author
  • Up-and-Comer
  • April 4, 2024

Yep! Everything was set on place, had the client remove integration and add again and it NEVER worked.

I had him create a new Sheet and bam it showed. SO WEIRD.


TobiasNg
  • Up-and-Comer
  • September 4, 2024

Hi,

 

I was hoping ya’ll can help.  I just started using ManyChat and trying to integrate Google Sheets.  I added the action and selected Insert Row but I can not see my Workbook/Sheet.  It says I have insufficient Permission.  I refreshed my permissions but it did not help.  I’ve created a new worksheet and made sure I’m editor and I’m the owner of the sheet.

The only think I can think of is that I’m on a Trial plan.  I wanted to try their features before I commit.  Would this be the issue and I would just have to get the PRO plan in order for it to work?