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Hey! Been having this occurrence where I set up a node to create a contact, and when the contact already exists inside our database on manychat, we try to retrieve their ID through a request to find subscriber by custom field, to then send a flow. The thing is, the output on N8N sometimes is “data - success”, with no info regarding the contact. 

Other times, id the is not found on the immediate previous node, but on some other one a few steps behind, so I’m always having to manually change the parameter so it can get the right info from a different node.

But sometimes neither request display the contact’s info.

I’m new to N8N, any help would be highly appreciated!

 

 

​@pynchon “success” with empty data means that:

  • the search was successful
  • no results were found

So, you must make sure there’s actually a person with that search query that you sent.

​@pynchon “success” with empty data means that:

  • the search was successful
  • no results were found

So, you must make sure there’s actually a person with that search query that you sent.

That’s what I’m not getting. I use the findbyCustomfield request exactly because the person exists and because the custom field, in this case, contains their phone number. I’ve gone to the contacts list and searched people’s numbers only to find the exact same number on the exact custom field that I was searching through the request.

​@pynchon 

  • is the field_id correct?
  • is the field_value correct (as in exactly the same - no extra spaces, characters, same type, etc)?

If you’re 100% sure both are correct, then your only option is to open a ticket.

(Although, tbh, this has historically worked, so I’d bet there’s something wrong with your setup)

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