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I actively use Whatsapp with Manychat, and recently the welcome message option has stopped working and has also disappeared from the settings menu. While researching I found a forum, and this has happened before recently, and it is happening again. Do you know how long it takes to fix these types of things? Since the welcome message is a fundamental tool in my business.

I leave you the forum in case you want to read it.

https://community.manychat.com/product-updates/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155?tid=2155&fid=None

Hi, @RaykBell!

 

Unfortunately, this function is currently suspended by Meta… So it's unclear if this will have a comeback or not.

More info here:

 

 

Maybe the Ice Breakers could be an alternative meantime:

https://help.manychat.com/hc/en-us/articles/15406423857052-Ice-Breakers-for-WhatsApp


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