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Having trouble connecting Manychat to Facebook

  • July 17, 2024
  • 4 replies
  • 392 views

kreinke

I have a Facebook Business Account connected to my Instagram Page. My Manychat account connected to my Instagram - but my Facebook page is not popping up. 

 

When I went to Business Integrations to give ManyChat access to my permissions and settings, Meta would not let me save it. This error message kept coming up despite my selecting the appropriate boxes. Any suggestions? Should I just delete my ManyChat account and start over??

Best answer by Fabio Gaulke

Take a look if your Facebook Page and Instagram are on the same Meta Accounts Center (https://accountscenter.meta.com/).

If they are, it should work fine…

4 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • July 17, 2024

Take a look if your Facebook Page and Instagram are on the same Meta Accounts Center (https://accountscenter.meta.com/).

If they are, it should work fine…


Bohemian
  • Up-and-Comer
  • September 21, 2024

I've had the same problem.  Still not working 


tammie lore
  • Up-and-Comer
  • November 4, 2024

Similar issue with connecting to Facebook.  It show up on my FB as giving ManyChats permission but when i go through MC to connect, it does not give me the option.  I do have a professional account and it is wanting to access that account and not my personal.  UUUGGGG>……..


Fabio Gaulke
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  • Manychat Community Moderator
  • November 5, 2024

Hi, @tammie lore!

 

This could be related to the way your accounts are configured at your Business Manager. Check if this Help Article helps to solve your problem: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting