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help me with issue 😭

  • November 13, 2024
  • 1 reply
  • 12 views

Abhilash pagidimari

I had added funds to my many chat accounts but I don't know how to renew before I added funds there is a option called activated and active so I clicked two time so it has been disabled I don't know whether it's working or not could you please help me with taking the process question because I had added $100 to my and I don't know how to purchase pro subscription with this $100

Best answer by Fabio Gaulke

Hi, @Abhilash pagidimari!

 

Adding funds is something different and used to broadcast via WhatsApp, for example. You can't use these funds to renew your subscription.

 

If you don't need to use WhatsApp, open a ticket at https://help.manychat.com/ and ask for a refund.

You already can subscribe for PRO. Go to Settings/ Billing and check if you can activate the Trial or already subscribe to PRO:

 

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Fabio Gaulke
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  • Manychat Community Moderator
  • November 14, 2024

Hi, @Abhilash pagidimari!

 

Adding funds is something different and used to broadcast via WhatsApp, for example. You can't use these funds to renew your subscription.

 

If you don't need to use WhatsApp, open a ticket at https://help.manychat.com/ and ask for a refund.

You already can subscribe for PRO. Go to Settings/ Billing and check if you can activate the Trial or already subscribe to PRO:

 


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