Hello Community,
I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts are not triggering conversations correctly.
What I Tried:
Here is my latest JSON attempt:
json :
{
"message": {
"attachment": {
"type": "template",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons": /
{
"title": "Show me the product!",
"type": "web_url",
"url": "http://www.example.com/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons": y
{
"title": "Show me the product!",
"type": "web_url",
"url": "http://www.example.com/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": "USER_DEFINED_PAYLOAD"
}
]
}
}
]
}
}
}
}
This structure attempts to nest another button template inside the payload of a postback. However, this doesn't work when tested, and no conversation flow is triggered.
Reference Meta Ads Model (Single Level):
Here’s the example provided in Meta Ads documentation, which works for single-level interactions:
json :
{
"message": {
"attachment": {
"type": "template",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons":
{
"title": "Show me the product!",
"type": "web_url",
"url": "http://www.example.com/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": "USER_DEFINED_PAYLOAD"
}
]
}
}
}
}
This works well for single-level flows but doesn’t explain how to handle multiple steps or create deeper nested flows.
What I Need:
- Is it possible to create a flow where each button click leads to further questions and answers?
- If nesting templates in
payloadis not allowed, what is the recommended approach to implement a multi-step flow? - Can someone provide a working JSON example or guidance for achieving this?
Goal:
To create an interactive experience where users can explore different paths (e.g., questions leading to answers, answers leading to more questions) within Messenger Conversation Ads.
Any help or insights would be greatly appreciated!
Thank you in advance! 