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Hi everyone! 👋

I’m trying to set up an Instagram flow in ManyChat where users receive a message with a “Book Stand” button. If they don’t click the button within 5 hours, I want to send them a follow-up message to check if they’re still interested.

Here’s what I’ve done so far:
✅ I’ve created a flow with a button labeled “Book Stand”.
✅ I’ve added a Smart Delay of 5 hours to wait before sending a follow-up.
❓ But I’m struggling with how to track if the user clicks the button and send the follow-up message only if they didn’t click the button.

I noticed that I don’t have the “Button Clicked” condition in ManyChat, so I tried to use tags.
I’ve added a tag to the button to track if the button is clicked, but I’m not sure how to set up the Condition block to check if the tag is present and send the follow-up message based on that.

Could someone guide me on how to:
1️⃣ Track if the button is clicked using tags.
2️⃣ Send a follow-up message only if the button wasn’t clicked.

I’d really appreciate any help! 😊

Please explain in details because i am a newbi here.
 

Thanks in advance!

 

Hey, ​@Reuser8900 

 

You can do something like this 👇🏼

 

After your message with a button, you need to add a tag when someone clicks the button.

Then you need to set up your smart delay (5 hours) and add a condition block to check if after 5 hours the tag has been applied to the user.

If the user has the tag, nothing happens, but if the user hasn’t been tagged, your follow-up message is sent.

 

Let me know if it helped 🙌🏼

Hello ​@rodrigo_silvano

I found your recommendation and it looks really helpful. However, I am a little desperate, because I can not connect the message twice, like you did. I am missing “next step” arrow. Could you help please?

This is how it looks:

 

Hey, ​@juc!

In your automation, there is a “problem” you need to fix first.

When you use the trigger “user comments on your post or reel”, the first blocks message can’t have a button with a link, because the 24-hour window will not open, and the further block won’t be sent.

 

That said, your first block message should include text and a simple button/quick reply. Something like a welcome message.

 

Then you can add the next step to your automation.

 

Let me know if this helps 🙂

Hello ​@rodrigo_silvano thank you very much for such a quick feedback! I think it helped.

Now it looks like this. Is that right in your opinion?

 

 

That’s correct ​@juc 😁

Amazing, thank you very much. ​@rodrigo_silvano You saved the day.

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