Hi ManyChat community!

I’m trying to collect subscribers to my broadcast list through ads.

I’m experiencing an issue where my ManyChat flow is not triggering correctly for users who click on my Facebook Messenger ad. Instead, they receive a generic message that I believe is overriding the intended ManyChat flow.

Here’s what I’ve done so far:

1. I’ve set up a Facebook Messenger ad and linked it to my ManyChat flow using a the “Message will be sent to customers when they click on your ads”
2. I’ve checked Facebook’s settings, and there are no active auto-responder rules or automations on my page.
3. ManyChat is connected to my Facebook page, and my Welcome Message and Default Reply in ManyChat are turned off.
4. My flow works perfectly when testing the testing it on preview on facebook.

Despite these efforts, users are still receiving a generic Facebook message when they click the ad, and my ManyChat flow isn’t starting as expected. 

Genereic message “

"Hi Oliver fxxxx! Tell us how we can help you."

Has anyone encountered this issue before? Could it be something with how the ad is linked to the flow or a Facebook-specific setting I’m missing?

I’d greatly appreciate any insights, advice, or troubleshooting tips you could share!

Thank you so much in advance for your help!

I’ve followed these guides
https://manychat.com/blog/a-step-by-step-guide-to-creating-ads-that-click-to-subscribe-with-manychat/

but some of the stuff here is missing. Example: