Skip to main content
Solved

Help Needed with Folio Number Assignment in ManyChat

  • October 15, 2024
  • 3 replies
  • 37 views
Maveric1289

Hi everyone,

I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:

  1. Initial Setup: I want to start the folio number at 1000.
  2. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.

If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!

Thank you!

Best answer by Fabio Gaulke

Hi, @Maveric1289!

 

You can do that directly in Manychat:

  • First, go to Settings/ Fields/ Bot Fields
  • Create a Number Field and define its value to 1000

     

  • On your flow, create an Action/ Set Bot Field that increases by 1 the field you have created:

     

 

 

This will add 1 to the field value every time the automation is triggered and passes by the action step.

To show the Folio Number to your contact, just use it as a variable in your response message:

 

I would also suggest integrating Google Sheets and send the user data to a spreadsheet to maintain some control over the complains. 😉

    3 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • October 15, 2024

    Hi, @Maveric1289!

     

    You can do that directly in Manychat:

    • First, go to Settings/ Fields/ Bot Fields
    • Create a Number Field and define its value to 1000

       

    • On your flow, create an Action/ Set Bot Field that increases by 1 the field you have created:

       

     

     

    This will add 1 to the field value every time the automation is triggered and passes by the action step.

    To show the Folio Number to your contact, just use it as a variable in your response message:

     

    I would also suggest integrating Google Sheets and send the user data to a spreadsheet to maintain some control over the complains. 😉

    @fabio.gaulke | @monada.ag
    Maveric1289
    Maveric1289
    • Maveric1289
    • Author
    • Up-and-Comer
    • October 18, 2024

    Thanks that works!!! 🙌🙌

    Fabio Gaulke
    Maveric1289
    • Maveric1289
    • Author
    • Up-and-Comer
    • October 22, 2024

    I’ve been trying the next: but it doesn’t work

    I'm trying to set up a flow in ManyChat for Whatsapp that validates whether a folio number entered by the user exists in a Google Sheets document. I want to display a confirmation message if the folio is on the list; otherwise, I want to send a notice that the folio is not in the system. I've integrated Google Sheets, but I would appreciate help on how to properly set up the conditions in the flow to handle the responses. Any advice or guidance would be greatly appreciated! Thanks in advance.

    Community Terms & ConditionsCookie settingsAccessibility statement