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Question

Help With Contacts

  • 13 March 2024
  • 0 replies
  • 18 views

Hello Manychat fam,


I need help figuring out the contact set up in Manychat. 

Right now, every message I send on Instagram is saved as a new contact. 

I only want a new contact saved to Manychat if that contact engages in a Manychat automation (replying to a story, IG post, etc that triggers an automation). 

How can I set it up so that Manychat ONLY saves contacts for people who engage that way and not every contact I connect with? 

Thanks for your help!

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