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How Can I add an aditional step after an AI step in a flow ?

  • January 6, 2025
  • 3 replies
  • 140 views

Daniel Mendoza
HelloI am developing a conversation flow with AI Step that is activated with a trigger (a specific word)After the AI ​​step I would like to add another action either Set User Field or External Request or a message.Althought I connect the AI ​​step with the next ordinal step, I see that it last do not run. In other words I do not know what kind of trigger I need to use for the step after AI step.Anyone have provided adding another step after AI Step? Any trouble? Thanks for your comments and help

 

Best answer by Gustavo Boregio

@Daniel Mendoza the steps after the AI step will only run after the AI step is completed.

So, for example, if you give the AI step the objective to capture email and phone, the flow will only proceed when the email and phone have been captured. Until then the person will be in the AI step running and the flow won’t proceed.

Hope this helps!

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • 2821 replies
  • Answer
  • January 6, 2025

@Daniel Mendoza the steps after the AI step will only run after the AI step is completed.

So, for example, if you give the AI step the objective to capture email and phone, the flow will only proceed when the email and phone have been captured. Until then the person will be in the AI step running and the flow won’t proceed.

Hope this helps!


Daniel Mendoza
  • Author
  • Up-and-Comer
  • 1 reply
  • January 21, 2025

Hi Gustavo thanks for you help! You were right and I was able to run the AI to the next step.


JMatarazzo
  • Up-and-Comer
  • 3 replies
  • September 26, 2025

And how do you make ist go to the next steps then? 
My AI is only instructed to answer a question. That’s it.