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How can I notify someone else within messanger that a chat needs attention?

  • February 11, 2025
  • 2 replies
  • 41 views
M

Hi,

I manage the technology for my business (website, punchout, and social media integrations). I am not the person that responds to customers. Our owner and social media person does.

I have a quick response in messenger for “Live Chat” so the customer can signal that they want to speak with someone directly.

How can I make that message notify or standout to my owner or social media person so they know that specific chat needs their attention?

They do not use the ManyChat platform and wish to keep all their communication within Meta/Facebook.

Thanks

Best answer by Fabio Gaulke

Hey, ​@Mike0908!

As you already manage the tech for your business, you can easily integrate this Quick Reply to an Action Block with an External Request sending the contact's info to your social media person.

 

If your messaging tools or CRM doesn't support direct webhooks, you can always use Zapier, Make, n8n or any other automation tool as “middleman”. 

 

Hope this helps

🙌

    2 replies

    Aafia Umair
    • Aafia Umair
    • Message Musketeer
    • February 11, 2025

    You can assign live chat to specific person,if you could not figure it out,send me a DM i can help you with this.

    M
    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • February 12, 2025

    Hey, ​@Mike0908!

    As you already manage the tech for your business, you can easily integrate this Quick Reply to an Action Block with an External Request sending the contact's info to your social media person.

     

    If your messaging tools or CRM doesn't support direct webhooks, you can always use Zapier, Make, n8n or any other automation tool as “middleman”. 

     

    Hope this helps

    🙌

    @fabio.gaulke | @monada.ag
    M
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