Skip to main content

Hello community, 

 

i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it.

 

We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as 

detect city of interest and detect product of interest

 

e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”.

 

But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize)

 

Help would be much appreciated.

 

Thank you

 

Hey, ​@alexdubois!

 

How did you build the automation? Are you using Manychat AI as triggers?

hi fabio im using word detection (specific words e.g. on whatsapp)

e.g. whatsapp message mentions product “X” 

whatsapp message mentions “City Y”

 

We also have other flows do detect marketing channel, e.g. message contains “https://site.com/landing/

hi fabio im using word detection (specific words e.g. on whatsapp)

e.g. whatsapp message mentions product “X” 

whatsapp message mentions “City Y”

 

We also have other flows do detect marketing channel, e.g. message contains “https://site.com/landing/

 

Hi, ​@alexdubois!

I've heard that Manychat always prioritizes the oldest automation if you send something that could trigger more than 1 automation at the same time.

 

In my opinion, the best way could be asking for the product If the city gets mentioned and vice-versa. 

 

You could also test AI and prompt it to get different data for each type of question… but I don't know how it works in these scenarios. 

Thanks for the answer. Seems quite an obvious feature I’m surprised Manychat hasn’t figured this out… Asking same questions on each flow seems an overkill. 

AI questions are interesting for solving questions but not good for tagging/organizing. So if Manychat’s wants to really integrate with CRMs. I feel what I am mentioned should be one of the prios to solve. 

Thanks for the answer. Seems quite an obvious feature I’m surprised Manychat hasn’t figured this out… Asking same questions on each flow seems an overkill. 

AI questions are interesting for solving questions but not good for tagging/organizing. So if Manychat’s wants to really integrate with CRMs. I feel what I am mentioned should be one of the prios to solve. 

 

Sure. I'd suggest you post it as an Idea. So more users can vote for it and mobilize the product team. 😉

I did post is as an idea but i can’t find the link to share here

 

​@alexdubois… your case kept me thinking…

 

I made some experimentations and build something that (maybe) could help you…

 

  1. Your Triggers: In the test I set “Product” and “City” as keywords.
  2. An Action step getting the "Last Text Input” variable into a Custom Field: This collects the message that triggered the automation to a Custom Field.
  3. A Condition step with all the possible matches checking the Custom Field value.

 

Tested it and worked fine...

 

Hope this helps. 🙌

Reply


Community Terms & ConditionsCookie settings