How can I start a new conversation on WhatsApp through the link? I have a button on my website that took me directly to the conversation with my customer with a pre-written message, can I change this link to open this conversation in ManyChat?
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How can I start a new conversation on WhatsApp through the link?
Best answer by Fabio Gaulke
Douglas wrote:
Thank you Rodrigo, thanks for the answer. The question would actually be the opposite. This link you showed me is for the person to contact me. What I need is a link to go directly to the conversation with the respective client. On WhatsApp it is a link followed by the number I want to talk to. Did I get the idea across? Is there any way to do this?
Hi,
You're probably talking about links like this: https://wa.me/5547999492100?text=Hello
That's something that Meta lets you do with WhatsApp.
Manychat's Live Chat link has a different structure and can't receive a message/text parameter.
- This is the URL: https://app.manychat.com/fb{account_id}/chat/{user_id}
- The Account ID you can get from your Manychat URL
- The User ID
You'll somehow have to get the User ID or store it into your CRM/database to build these links.
And there's no way (at the moment) to include some pre-text as a parameter.
+3Hey,
When you create a new automation, choose the trigger “user click a link”
Then, set up the pre-written message
At the end, copy and past your link in your website.
Let me know if it helped 🙂
Thank you Rodrigo, thanks for the answer. The question would actually be the opposite. This link you showed me is for the person to contact me. What I need is a link to go directly to the conversation with the respective client. On WhatsApp it is a link followed by the number I want to talk to. Did I get the idea across? Is there any way to do this?
+3Douglas wrote:
Thank you Rodrigo, thanks for the answer. The question would actually be the opposite. This link you showed me is for the person to contact me. What I need is a link to go directly to the conversation with the respective client. On WhatsApp it is a link followed by the number I want to talk to. Did I get the idea across? Is there any way to do this?
Hi,
You're probably talking about links like this: https://wa.me/5547999492100?text=Hello
That's something that Meta lets you do with WhatsApp.
Manychat's Live Chat link has a different structure and can't receive a message/text parameter.
- This is the URL: https://app.manychat.com/fb{account_id}/chat/{user_id}
- The Account ID you can get from your Manychat URL
- The User ID
You'll somehow have to get the User ID or store it into your CRM/database to build these links.
And there's no way (at the moment) to include some pre-text as a parameter.
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