Hey, ​@Douglas 

When you create a new automation, choose the trigger “user click a link”

Then, set up the pre-written message

At the end, copy and past your link in your website.

Let me know if it helped

Thank you Rodrigo, thanks for the answer. The question would actually be the opposite. This link you showed me is for the person to contact me. What I need is a link to go directly to the conversation with the respective client. On WhatsApp it is a link followed by the number I want to talk to. Did I get the idea across? Is there any way to do this?

Hi, ​@Douglas!

You're probably talking about links like this: https://wa.me/5547999492100?text=Hello 
That's something that Meta lets you do with WhatsApp.

Manychat's Live Chat link has a different structure and can't receive a message/text parameter.

• This is the URL: https://app.manychat.com/fb{account_id}/chat/{user_id}
  • The Account ID you can get from your Manychat URL
  • The User ID 

    

     

You'll somehow have to get the User ID or store it into your CRM/database to build these links. 

And there's no way (at the moment) to include some pre-text as a parameter.

Exactly that, thank you very much.