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I need to update the whatsapp_phone field value through manychat api, but sendning a different value it don't update as expected, here is an example of the payload that i’m sending to the /fb/subscriber/updateSubscriber endpoint:

{
    "subscriber_id": "123456789",
    "first_name": "First Name",
    "last_name": "Last Name",
    "phone": "+5589999999999",
    "whatsapp_phone": "+5589999999999",
    "optin_whatsapp": true,
    "has_opt_in_sms": false,
    "has_opt_in_email": false
}

With that the phone field is updated but the whatsapp_phone not.

​I'm doing anything wrong or it's just impossible to update that field and i nedd to create another subscriber with the updated whatsapp number?

@tuliosabino I think it’s not possible to update it.

You could try to do the following to see if it works:

  • use the sendFlow endpoint to trigger a flow that UNSUBSCRIBES the user from the WhatsApp channel
  • then use the updateSubscriber to subscribe the person to WhatsApp with the new number

Make sure to do this in a test user and not a live customer, since you may unsubscribe the person and, possibly, have issues re-subscribing them.

If you test it, let us know if this works 🤞

It didn't work, what I needed to do was create another user when my user updated his phone number

Thank you for letting us know @tuliosabino ! 🙏

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