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How can to connect WhatsApp to Manychat and still use the WhatsApp application and reply to messages on the same application?

  • January 17, 2025
  • 2 replies
  • 124 views

Yousef Natour

I want a way to connect WhatsApp to Manychat while I can keep using the app, it’s important to my client to keep connected to the app, so is their a way to keep it?

Best answer by Fabio Gaulke

Hi, ​@Yousef Natour!

 

Short answer: you can't.

 

As soon you connect a phone number to WABA (WhatsApp Business Account) API, it will not work anymore with the App.

 

Meta is currently testing some ways to enable this, but it's still on beta and may take long to be available to everyone.

2 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • January 17, 2025

@Yousef Natour unfortunately that's not possible at the moment.

Meta is working on allowing co-existence (API and Business app at the same time), but it's in closed beta at the moment.

My suggestion is that you use Manychat + the Manychat Live Chat app in your phone to reply to your customers personally.


Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • January 17, 2025

Hi, ​@Yousef Natour!

 

Short answer: you can't.

 

As soon you connect a phone number to WABA (WhatsApp Business Account) API, it will not work anymore with the App.

 

Meta is currently testing some ways to enable this, but it's still on beta and may take long to be available to everyone.