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How Do I Fix This?

  • September 14, 2024
  • 2 replies
  • 44 views
WebChatz Digital

I have built a sandwich shop demo.  The flow allows for the user to choose additional sandwich type meat, condiments and toppings… an example user field for sandwich meat types i tried to append in action step after quick reply button:  (The system automatically adds triple curly brackets when i try to set value as the custom field)

Set {{sandwich_type}}
to {{{sandwich_type}}}, Turkey

then next message allows user to add more meat choices and loops.  Same processes are used for condiments and toppings… allowing user to choose additional toppings or condiments.   

What i dont know how to fix is the output message summary:   This is the output of an order summary.  

Here’s your sandwich order so far, Patrick: Bread: Ciabatta Sandwich Type(s): {{cuf_11748922}}, Turkey, Ham Cheese: {{cuf_11750847}}, Provolone Condiments: {{cuf_11750596}}, Spicy Jelly, Mayo Toppings: {{cuf_11748930}}, Lettuce, Tomatoes, Pickles Drink: Bottle Water

Help with how to eliminate the {{cuf_ references in the summary?   Thank you

Best answer by Gustavo Boregio

The {{cuf_xxx}} appears when the user field value is empty.

You have 2 options to solve this:

  • Add a condition, so that if the field is empty you don't concatenate it, you just add the original value. And then once it has a value, you concatenate it.
  • You add a default value to the user field (like a "." for example).

Hope this helps.

View original

    2 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • 2353 replies
    • Answer
    • September 16, 2024

    The {{cuf_xxx}} appears when the user field value is empty.

    You have 2 options to solve this:

    • Add a condition, so that if the field is empty you don't concatenate it, you just add the original value. And then once it has a value, you concatenate it.
    • You add a default value to the user field (like a "." for example).

    Hope this helps.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    WebChatz Digital

    Thank you!

    Reply


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